TB Rooflines Privacy Policy

Introduction

This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the “Data Subject”) who is not already in the public domain.

The Data Protection Act (DPA), Privacy and Electronic Communications Regulations (PECR) and the General Data Protection Regulation (GDPR), which is EU-wide and far more extensive, seek to protect and enhance the rights of data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU. It should be noted that GDPR does not apply to information already in the public domain, such as Companies House data.

TB Rooflines is pleased to provide the following GDPR information:

Who We Are

TB Rooflines is a UK based roofing and roofline contractor, covering Gloucester and the surrounding area.

Personal Data

TB Rooflinesuses the information collected from you to provide services and, where you’ve agreed to it, marketing information TB Rooflines believes may be of interest to you. In having made your initial contact with TB Rooflines, you consent to TB Rooflines maintaining a dialogue with you about your enquiry until either you opt out (which you can do at any stage) or the enquiry is closed.

Some personal data may be collected about you from forms that you complete on this website; from records of our correspondence and phone calls; and from details of your visits to our website, including but not limited to personally identifying information such as Internet Protocol (IP) addresses.

TB Rooflines will only collect the information needed so that it can provide you with its services. TB Rooflines does not sell or broker your data.

Who We Share Your Personal Information With

TB Rooflines will not pass on your personal data to third parties unless: it is a requirement of the service or product you have with us, where this will be detailed within the contract; if it is a prerequisite to the service or product you intend to have with us, you will be notified beforehand; or it is a legal requirement to do so. This can include:

• Companies we have contracts with to provide you with the services agreed in your enquiry, such as suppliers or subcontractors
• Our website and enquiry-form provider, who deliver and archive form submissions on our behalf
• Law enforcement agencies, regulatory organisations, courts or other public authorities if we have to, or are authorised to do so by law
• In the event that we sell or transfer the business, in which case we may disclose your personal data to the prospective buyer as part of the process of evaluation and to ensure continuity of service

These third parties have access to your information so that they may perform these tasks on our behalf, and they are prohibited by us from using or disclosing your information for any purpose other than to provide this assistance, except to the extent required by law.

Cookies

This website does not currently use analytics or advertising cookies. Where a cookie consent banner is introduced in future, this policy will be updated to reflect the categories of cookies in use and your choices around them.

Legal Basis for Processing Any Personal Data

To meet TB Rooflines’s contractual obligations to customers and to conform to relevant legal obligations it has.

Legitimate Interests Pursued by TB Rooflines

To promote and provide the roofing and roofline services offered by TB Rooflines.

Consent

By agreeing to this privacy notice you are consenting to TB Rooflines processing your personal data for the purposes outlined. You can withdraw consent at any time by emailing info@tbrooflines.co.uk; by phoning 0800 303 2385; or by writing to us. See the Complaints section below for full contact details.

Disclosure

TB Rooflines may, on occasion, pass your personal information to third parties exclusively to process work on its behalf. TB Rooflines requires these parties to agree to process this information based on our instructions and requirements, consistent with this privacy notice and GDPR. TB Rooflines does not broker or pass on information gained from your engagement without your consent. However, TB Rooflines may disclose your personal information to meet legal obligations, regulations, or valid governmental requests, or to protect against imminent harm to the rights, property, or safety of TB Rooflines, its customers and/or the wider community.

Retention Policy

TB Rooflines will process personal data during the duration of any job or contract and will continue to store only the personal data needed for seven years after the work has been completed, to meet any legal obligations. After seven years, any personal data no longer needed will be deleted.

Data Storage

Enquiry data submitted through this website is processed by TB Rooflines and by Digital Five, our website and form-processing provider, who deliver and archive form submissions on our behalf. TB Rooflines does not otherwise store personal data outside the UK.

Your Rights as a Data Subject

At any point whilst TB Rooflines is in possession of or processing your personal data, you have the following rights:

• Right of access – you have the right to request a copy of the information that we hold about you.
• Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
• Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
• Right to restriction of processing – where certain conditions apply, you have a right to restrict the processing.
• Right of portability – you have the right to have the data we hold about you transferred to another organisation.
• Right to object – you have the right to object to certain types of processing, such as direct marketing.
• In the event that TB Rooflines refuses your request under rights of access, we shall provide you with a reason, which you have the right to challenge legally. TB Rooflines can, at your request, confirm what information it holds about you and how it is processed.

You Can Request the Following Information

• The purpose of the processing, as well as the legal basis for processing.
• The categories of personal data collected, stored and processed.
• Recipient(s) or categories of recipients that the data is or will be disclosed to.
• How long the data will be stored.
• Details of your rights to correct, erase, restrict or object to such processing.
• Information about your right to withdraw consent at any time.
• How to lodge a complaint with the supervisory authority (the ICO).
• The source of personal data, if it was not collected directly from you.

To access details of what personal data is held, identification will be required. TB Rooflines will accept the following forms of ID when information on your personal data is requested: a copy of your driving licence, passport, or a utility bill not older than three months.

All requests should be made using the contact details in the Complaints section below.

Complaints

In the event that you wish to make a complaint about how your personal data is being processed by TB Rooflines or its partners, you have the right to complain to TB Rooflines directly. If you do not get a response within 30 days, you can complain to the Information Commissioner’s Office (ICO).

TB Rooflines
Unit 2, Woodrow Way, Gloucester, Gloucestershire GL2 5DX
Telephone 0800 303 2385 or email info@tbrooflines.co.uk